Welcome to the Coaches community 🙂
Here you'll find practical guides, tutorials, key answers, and the values that unite us — so you can start with confidence as a Coach on Tripsy
How to use the app
Discover step by step how to navigate the app and make the most of all its features.
Create your advisory
Learn how to write a good title, create an attractive description, and set the right price.
Title and Description▾
Pricing proposal▾
FAQ for Coaches
Account and profile
How do I create my coach profile and complete my information?
Log in to Tripsy Coach with your email. Complete: first and last name, brief biography (80–120 words), languages, destinations, and travel style. Upload a square photo (min. 600×600). Save your changes and verify your profile is active.
How do I edit my weekly availability?
From your Coach panel > Availability, define blocks per day (e.g., Mon–Fri 09:00–13:00 and 15:00–19:00). When you receive a paid booking, the system automatically blocks the slot. If you need to block manually, use "Block schedule".
Catalog and products
How do I publish an advisory in the catalog?
Go to Coach > Catalog > Create advisory. Complete: clear title, description with value (what's included), duration (30/60/90 min), price, and currency. Add 1–3 images (1200×800) and select your availability. Save and activate the product.
What images are recommended for my advisory?
Use your own photos or royalty-free images in 16:9 format (1200×800). Optimize them to < 300 KB and add descriptive alt text (e.g., "Travel advisory for Japan with photographic itinerary").
Bookings and flow
What happens when a traveler books and pays?
The traveler chooses an available time slot, pays with Mercado Pago, and receives confirmation. You receive an email with the details. The system automatically blocks the slot and creates the event in your panel.
Payments
How and when do I get paid for my advisories?
Payments are processed through Mercado Pago. Once approved, they are recorded in your income panel. Settlement is done according to your configuration and Mercado Pago timelines. Keep your tax/banking details up to date.
Policies
What is the confirmation and refund policy?
If the traveler pays for an appointment, they have 24 hours to confirm it. If they don't confirm within that period, they must request a refund; Koh Phangan SpA does not refund automatically. Check Terms and Conditions for details.
Support
Where do I contact support if something fails?
Write to us at contacto@tripsy-app.com with the subject "Coach – Support" and attach screenshots (screen, error, URL). You can also use the Help Center from your panel.
Best practices
Tips for a highly satisfying advisory
Confirm the traveler's objectives at the start, align expectations (timing/style/budget), share 2–3 actionable options, and close with a clear plan (next steps + brief checklist).
faqCoaches.catSEO
How to improve my visibility as a coach on Tripsy?
Complete your profile 100%, use specific titles (destination + style), add optimized images, and ask your travelers to leave reviews. Publish 1–2 blog articles with your byline to gain internal authority.
Let's make values our foundation
Empathy with the traveler
We put ourselves in the shoes of those who travel, listening and understanding their dreams, fears, and needs to truly accompany them on their adventure.
Trust and transparency
We build honest, clear, and trusting relationships. We share transparent information and guidance with no fine print.
Inclusion and diversity of travel styles
We value and celebrate all ways of traveling, regardless of origin, preferences, or budget. Every trip is unique and deserves respect.
Simplicity without sacrificing depth
We make planning and traveling easy, but with deep content and recommendations that enrich the experience.
Innovation centered on the human experience
We use technology and new ideas to improve travel, always putting people's well-being and experience first.